Legal
Privacy Policy
Effective date: January 1, 2026
Flex Embedded ("Flex," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, applications, and services (collectively, the "Platform").
Overview
Flex Embedded provides a technology platform that enables retailers to offer insurance, warranties, and other protection products ("Protection Products") to customers.
We collect and process information to:
- Provide quotes and facilitate purchases
- Enable policy issuance and administration
- Support claims and customer service
- Improve our Platform and services
Information we collect
Information you provide
- Name
- Email address
- Phone number (if provided)
- Billing and shipping information
- Transaction details
- Information related to a product purchase (e.g., item type, price, brand)
Information collected automatically
- IP address
- Device and browser information
- Usage data (pages viewed, interactions)
- Cookies and tracking technologies
Information from third parties
- Retailers using our Platform
- Insurance providers and partners
- Ecommerce platforms like Shopify
- Payment processors
How we use information
We use your information to:
- Generate real-time quotes for Protection Products
- Facilitate purchases and transactions
- Share required data with insurers to issue policies
- Support claims processing and customer service
- Communicate with you about your purchase or coverage
- Improve our Platform, pricing models, and user experience
- Detect fraud and ensure security
How we share information
Insurance providers and partners
To:
- Generate quotes
- Issue policies
- Administer coverage
- Process claims
These providers are responsible for their own privacy practices.
Retailers
Retailers may receive information related to transactions made through their stores.
Service providers
Including:
- Payment processors
- Cloud hosting providers
- Analytics providers
Legal and compliance
We may disclose information:
- To comply with legal obligations
- To respond to lawful requests
- To protect our rights and prevent fraud
Cookies and tracking technologies
We use cookies and similar technologies to:
- Enable Platform functionality
- Analyze usage
- Improve performance
You can control cookies through your browser settings.
Data retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
Your rights and choices
Depending on your location, you may have rights to:
- Access your personal information
- Request correction or deletion
- Opt out of certain data uses
To exercise these rights, contact us at the email below.
Third-party links
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
Children's privacy
Our Platform is not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting.
Contact us
If you have questions about this Privacy Policy, contact:
Flex Embedded · info@flexembedded.com